Refund & Returns
At Cherri’s Cute Creations, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund and return policy to ensure your peace of mind.
Returns
- 1.1 We accept returns within 30 days of delivery.
- 1.2 To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
- 1.3 To initiate a return, please email us at contact@cherriscutecreations.com with your order number and details of the item you wish to return.
- 1.4 Once your return is approved, you will be provided with instructions on how to return the item to us.
Refunds
- 2.1 Upon receiving the returned item, we will inspect it to ensure it meets our return criteria.
- 2.2 If the return is approved, we will process a refund to the original payment method within 14 days.
- 2.3 Please note that shipping costs are non-refundable, and you will be responsible for the cost of return shipping unless the item received is defective or incorrect.
Exchanges
- 3.1 If you wish to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange.
- 3.2 Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or store credit instead.
Damaged or Defective Items
- 4.1 In the unlikely event that you receive a damaged or defective item, please contact us immediately upon receipt.
- 4.2 We may request photographic evidence of the damage or defect to assess the issue and determine the appropriate course of action.
- 4.3 Depending on the circumstances, we may offer a replacement, exchange, refund, or store credit for the damaged or defective item.
Non-Returnable Items
- 5.1 Certain items are not eligible for return or refund, including:
- Customized or personalized items
- Gift cards
- Sale or clearance items (unless defective)
Return Shipping
- 6.1 To return an item, you will be responsible for paying the return shipping costs unless the return is due to a mistake on our part.
- 6.2 We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us by email at: Contact@CherrisCuteCreations.com or by phone at: 716-485-6507.
We’re here to assist you and ensure your satisfaction with Cherri’s Cute Creations.
Thank you for shopping with us!